At Effegie, we are committed to providing a high-quality product and in particular, we pride ourselves in offering the highest standard in customer service. We understand that purchasing footwear on-line can be at times confusing and often challenging. To this end we aim to make this process as simple as possible.

The following conditions will apply:

  • Proof of purchase is required
  • Items are to be unworn and in original condition
  • Items must be in their original packaging and wrapped appropriately to protect the shoes and their box during return
  • Postage charges on exchanges or returns (other than faulty) are not refundable
  • Customers will not be charged for the new postage when an exchange or replacement is mailed back to them

Generally, we recommend that you try shoes on soft and smooth surfaces first. We will not accept shoes returned with any sole markings or scratches.

  • Full priced items: Full price items can be returned for a refund, exchange or a credit note. If a Discount/Promotional code is used, item is still considered full price. (Sale items show ‘Final Sale’ price at checkout).
  • Sale items: Sale items are only eligible for a Credit Note or Exchange – they cannot be refunded. A credit note will be issued once Sale Item quality review is successful. 
  • International returns: Customers are responsible for return shipping on these items.

Post your order to :

Effegie Footwear
Attn: Online Returns
212 Turner St
Port Melbourne VIC 3207

Effegie footwear does not accept returns after 14 days from the date of purchase.

Exchange: Customers will not be charged for the new postage when an exchange or replacement is mailed back to them. 

Credit note: Once your return is approved, customers will receive an email with a code to use at checkout on the next order. The gift card is valid for one year. 

Refund: Please allow up to 5 working days for the refund to be processed by Shopify.

Should you wish to contact us for any reason regarding your return please email us on or call 03 9935 7003.

How do I return my order?

Please click here to complete your returns request and here to follow the instructions on how to return your order to us.


Please ensure your Order ID Number is indicated on your parcel. This can be found on your order confirmation email sent to you at the time you place your order. (Example: XXXX_effegie) 

Damaged or faulty shoes

We have but one obsession: to offer you the most beautiful creations there are! If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact our Customer Service department at

Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible. Please do not post your item(s) until you have received an email.