At Effegie, we are committed to providing a high-quality product and in particular, we pride ourselves in offering the highest standard in customer service. We understand that purchasing footwear on-line can be at times confusing and often challenging. To this end we aim to make this process as simple as possible.
The following conditions will apply:
- Proof of purchase is required
- Items are to be unworn and in original condition
- Items must be in their original packaging and wrapped appropriately to protect the shoes and their box during return
- Postage charges on exchanges or returns (other than faulty) are not refundable
- Customers will not be charged for the new postage when an exchange or replacement is mailed back to them
Generally, we recommend that you try shoes on soft and smooth surfaces first. We will not accept shoes returned with any sole markings or scratches.
- Full priced items: Full price items can be returned for a refund, exchange or store credit. If a Discount/Promotional code is used, item is still considered full price.
- Sale items: Sale items are only eligible for Store Credit or Exchange
- Exchanges: Once an exchange request has been approved, the selected item will be placed on hold. If exchanging for an item of higher value, the item will not be placed on hold until the invoice has been paid. Customers will not be charged for the new postage when an exchange or replacement is mailed back to them.
- Multiple exchanges: Effegie accepts exchanges for another style once. Any further exchanges must be of the same style depending on stock availabilities. If you want to exchange for another style or if Effegie doesn’t have your requested size/colour available, please request a store credit and purchase the desired product. After the second exchange, no refund will be provided, only store credit will be authorised.
- International returns: Customers are responsible for return shipping on these items.
Post your order to :
Attn: Online Returns
212 Turner St
Port Melbourne VIC 3207
Effegie footwear does not accept returns after 14 days from the date of purchase.
Exchange: Customers will not be charged for the new postage when an exchange or replacement is mailed back to them.
Store credit: Once your return is approved, customers will receive an email with a code to use at checkout on the next order. The gift card is valid for one year.
Refund: Please allow up to 5 working days for the refund to be processed by Shopify.
Should you wish to contact us for any reason regarding your return please email us on email@example.com or call 03 9935 7003.
How do I return my order?
Please ensure your Order ID Number is indicated on your parcel. This can be found on your order confirmation email sent to you at the time you place your order. (Example: XXXX_effegie)
Damaged or faulty shoes
We have but one obsession: to offer you the most beautiful creations there are! If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact our Customer Service department at firstname.lastname@example.org
Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible. Please do not post your item(s) until you have received an email.